Frequently Asked Questions

Placing an Order 

CAN I PLACE ORDERS FOR INTERNATIONAL ADDRESSES?

We do not currently offer any international shipping options.

DO YOU OFFER GIFT BOXES?

Yes, you are able to add a gift box to all applicable products on the product’s detail page. And in step 2 of the check out process, you will be given the option to add a gift box and/or gift messaging to all applicable items. Some items are not available for gift boxing due to their size or weight.

Product Information 

HOW DO I FIND SIZING INFORMATION?

For help in selecting the right sizes for rings and clothing, we have created sizing charts.

APPAREL SIZING CHARTS

For our women’s apparel, petite and men’s apparel sizing charts, click here. Sizing chart links can also be found the product’s detail page for your convenience.

RING SIZING CHARTS

For our ring sizing chart, click here. A ring-sizing chart can also be found on the ring’s product detail page for your convenience. See additional information below.

To find your ring size, simply cut a strip of paper several inches long, similar in width to the ring you are ordering. Wrap the strip of paper around your finger. Mark the place where the paper meets. With your ruler, measure the distance between the mark you have made and the beginning edge of the paper. When in doubt, order one size up.

For additional information on fabrics, fit and information on specific item qualities, you may contact us by via email at service@sundance.net, via Live Chat or call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun).

HOW DO I KNOW HOW A CERTAIN ITEM SIZE IS RUNNING?

Unless noted otherwise, clothing item sizes can be easily referenced by using our sizing chart. Contact our Customer Service department viaLive Chator call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun), if you have questions or sizing concerns that cannot be answered with this chart. You can also visit the reviews section on the item’s product detail page for specific customer fit feedback.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

If an item is on back-order, a notation will appear on its product page and in your shopping bag. The notation will say, Back-ordered and provide an approximate date that we are expecting our next shipment. Please note that it takes an additional 7 to 10 days for you to receive the merchandise after we have received it in our distribution center. If the item is in-stock, a notation will appear below the quantity field on the product’s detail page.

Website Information

IS YOUR SITE SECURE?

Yes, at Sundance we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust.

This key ensures that we are who we say we are and that any data exchanged on-line is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50.00 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

Shipping Information

ATTENTION RESIDENTS OF ALASKA & HAWAII

For the standard ground delivery fee, we will ship by U.S. Airmail. This type of shipment takes up to 2 weeks. Otherwise, you may choose between UPS overnight or 2nd day delivery services. Please add one day to the expedited delivery time frame for Hawaii and Alaska orders.

The shipping cost will be the standard delivery fee plus $19.00 for the 2nd day service. For the next day service the standard delivery fee plus $23.00 will apply.

HOW DO I CHECK OR TRACK MY ORDER STATUS?

You can check your order and shipping status by clicking here. You can also contact us viaLive Chator call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun). We would be happy to check your shipment status and track any packages out for delivery.

WHAT ARE YOUR SHIPPING COSTS?

Our packages are sent via the U.S. Postal Service, UPS or through freight carriers for oversized items such as furniture. Expedited orders ship the same day if received by 3 P.M. Mountain Time. Standard delivery orders normally take 6 to 10 business to be delivered.

SHIPPING AND HANDLING CHARGES

Shipping and handling charges include order processing, packaging, handling and shipping.

Free standard shipping on Gift Cards. Additional charges for upgraded shipping. Standard shipping and handling costs are waived on jewelry orders totalling over $1,000.

For full shipping details click here.

JEWELRY ORDERS

Standard delivery for jewelry-only orders is 5 to 7 business days. If you choose Overnight Delivery, additional charges will apply. Please enter a physical address as UPS cannot deliver to a P.O. Box.

Our jewelry arrives in a complimentary kraft jewelry box. Jewelry items valued at $500.00 or more arrive in an elegant complimentary linen Keepsake Box. Gift boxes are not available for all items

INTERNATIONAL ORDERS

At the moment, we do not offer international shipping services. Our shipping services are currently limited to domestic addresses within the United States.

WHAT SHIPPING METHODS DO YOU USE?

Our packages are sent via the U.S. Postal Service, UPS or through freight carriers for oversized items such as furniture.

WHEN CAN I EXPECT MY EXPEDITED SHIPMENT TO ARRIVE?

We have two expedited options, UPS Next Day service and UPS Second Day service.

UPS Next Day delivers the following business day (Monday - Friday) after shipment. UPS 2-day delivers two business days (Monday - Friday) after shipment.

Orders typically ship the same day if we receive them by 3 P.M. Mountain Time. Shipment occurs the following business day (Monday - Friday) if orders are received after 3 P.M. Mountain Time.

Saturday delivery is available with certain restrictions. Please you may contact us by via Live Chat or call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun) if you have questions about this service.

International Orders 

DO YOU SHIP INTERNATIONALLY?

No, at the moment, we do not offer international shipping services. Our shipping services are currently limited to domestic addresses within the United States.

WHY DON'T YOU OFFER INTERNATIONAL SHIPPING?

While we strive to provide the best service to our customers, logistical constraints and regulatory requirements make international shipping challenging at this time. We are continuously evaluating opportunities to expand our shipping capabilities in the future.

CAN I PLACE AN ORDER FROM OUTSIDE THE UNITED STATES?

Unfortunately, we are unable to fulfill orders from international locations at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

ARE THERE ANY EXCEPTIONS FOR INTERNATIONAL SHIPPING?

Currently, we do not make exceptions for international shipping. All orders must be shipped to addresses within the United States.

DO YOU HAVE PLANS TO OFFER INTERNATIONAL SHIPPING IN THE FUTURE?

While we do not have immediate plans to offer international shipping, we are always exploring opportunities to enhance our services based on customer feedback and market demand.

CAN I USE A FREIGHT FORWARDING SERVICE TO SHIP INTERNATIONALLY?

While we understand the appeal of using freight forwarding services, we do not endorse or support the use of such services for international shipping. We cannot guarantee the condition or timely delivery of products sent through third-party forwarding services.

IS THERE A POSSIBILITY OF INTERNATIONAL SHIPPING IN THE FUTURE FOR SPECIFIC PRODUCTS?

While we cannot provide specific timelines or guarantees, we are open to exploring opportunities for international shipping on a product-by-product basis. Please feel free to contact our customer support team for inquiries regarding specific products.

WHERE CAN I FIND MORE INFORMATION ABOUT SHIPPING AND DELIVERY POLICIES?

For more information about our shipping and delivery policies, please refer to our website's Shipping & Delivery page or contact our customer support team for assistance.

Furniture or Drop-shipped items 

Furniture or Drop-shipped items 

These shipments require a shipping quote. We will contact you within 48 hours after your order has been placed to advise you of the shipping costs.

Standard Delivery (Add rates above for accurate international shipping rates)

Payment Information 

CAN I PLACE AN ORDER NOW & SEND YOU A CHECK?

Our system is unable to receive orders or hold merchandise without a valid payment attached. Please submit your check orders via U.S. Mail to: Sundance Catalog Company, P.O. Box 30307, Salt Lake City, UT 84130-0307.

CAN I USE A SUNDANCE GIFT CARD OR COUPON AS PAYMENT?

Yes! During your check out, you may enter in your gift card or coupon number for easy payment. The dollar amount is already stored in our files and will be automatically calculated.

WHICH CREDIT CARDS DO YOU ACCEPT?

We accept MasterCard, Visa, American Express and Discover cards.

WHY AM I CHARGED A SHIPPING SURCHARGE?

Shipping surcharges are an additional fee added to items that are heavy and/or oversized. The carrier will charge additional money for items that are large and assessing this surcharge instead of getting individual shipping quotes makes the order entry process quicker. Your original shipping and handling charges are taken into consideration when setting this fee so that you only pay the correct amount of shipping costs.

WHY ARE ORDERS SHIPPED TO SOME STATES TAXED?

Due to state laws governing physical address presence and economic nexus, we are required to collect sales tax in AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NM, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Promotions & Coupons 

HOW DO I APPLY THE PROMOTION OR COUPON TO MY ORDER?

Once you are ready to order, click on your bag to view the products you plan to order. In the box below the order summary, in your Shopping Bag, you can type the promotion code in the highlighted field and click "apply" to receive the discount.

WHY DOESN'T THE PROMOTION OR COUPON APPLY?

The promotion or coupon may not apply to your order for one of the following reasons:

  • The promotion is not currently running
  • The promotion date has passed and promotion has expired
  • The promotion code has already been used
  • The promotion code is typed incorrectly
  • The promotion code is not valid for the items in your cart
  • Your cart total does not meet the threshold for the promotion
HOW DO I LEARN ABOUT PROMOTIONS & DISCOUNTS?

We love to offer our customers discounts and special offers! The best way to find out about upcoming promotions is by signing up for our emails.

WHERE DOES MY COUPON OR/AND PROMOTION CODE APPLY ON MY ORDER?

Coupons and promotion codes apply to your order in the checkout screen. Once applied, the discount will appear on the order total or to each individual product, depending on the promotion or coupon.

I APPLIED MY COUPON OR PROMO CODE, BUT I DO NOT SEE IT ON THE RECAP SCREEN

If you find that your coupon or promo code is currently running and the dates of the promotion are active, the promotion code has not expired, or the promotion code is typed correctly, please contact our Customer Service team, contact us via Live Chat or call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun). Our team of trained individuals will walk you through the steps to ensure your discount has been applied properly.

Gift Cards 

ARE THERE SHIPPING COSTS FOR A GIFT CARD OR AN E-GIFT CARD?

You are not required to pay for shipping on a Gift Card or an E-Gift Card. We are currently working on updates to avoid the appearance of paying for the $10.95 shipping charge for our gift cards when you are checking out. Upon checkout and after your payment is processed, you should not see a total including the shipping charge on your receipt. If you experience an issue or have questions, please contact our Customer Service department via Live Chat or call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun) for assistance.

Miscellaneous 

HOW DO I FIND MANUFACTURER INFORMATION?

We are unable to provide manufacturer or vendor information on any item featured in Sundance Catalog. If you have questions on your purchases, please contact our Customer Service department via Live Chat or call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun). We'll be happy to help.

HOW DO I SUBMIT A PRODUCT TO THE CATALOG?

If you would like us to review your product for inclusion in an upcoming catalog, please send photos of your product and pricing information to Product Submission, Sundance Catalog, 3865 West 2400 South, Salt Lake City, UT 84120, or by emailing us at samplesubmission@sundance.net. All photos will be reviewed and either kept on file for future consideration or discarded.

Due to the overwhelming correspondence we receive on new products, we are unable to accept telephone calls on product submissions or selections. We will, however, call you if your item has been selected. Please note that unsolicited samples become the property of Sundance Catalog and will not be returned.

WHAT IS A BACK-ORDER?

A back-order is an order placed for an item that is not currently in stock. If we are able to re-order additional merchandise from our source, we will accept your order pending the arrival of new stock. This order is then noted as a "back-order". Back-order times vary but are normally just a matter of weeks. Because we do a full quality inspection on our products, it takes up to 48 hours for merchandise to ship once it is received in our distribution center. For a better idea of how long you may wait for a particular item, please contact Customer Service viaLive Chator call us at1-800-422-2770between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun).

WHERE ARE YOUR STORES LOCATED?

We have stores across the US. Visit Our Stores page for locations, hours and additional information.

Returns & Exchanges 

AM I BILLED FOR SHIPPING ON AN EXCHANGE ORDER?

If you have exchanged for the same item/same item number, but simply a different size or color, we do not charge shipping, as a courtesy. If you exchange for a different item number, shipping charges are assessed.

DO I HAVE TO USE PREPAID LABEL INCLUDED WITH MY INVOICE?

No, you may use whatever carrier is most convenient for you. To protect your interests, we suggest that an insured carrier is used and tracking is obtained on the package. The cost for returning a package with our prepaid label is predetermined based on the size of the package and costs between $7.95 and $12.95. The amount is deducted from your refund amount, reducing your out-of-pocket expenses.

ADDRESS FOR RETURNS WHEN NOT USING OUR PREPAID LABEL:

Sundance Catalog Company
Returns Department
2475 South 3200 West, STE #B
West Valley, UT 84119

HOW DO I RETURN A GIFT?

Gift returns are simple and are handled in a discreet manner. Please follow the return information listed below and note on your order paperwork that the item was a gift. You may exchange for other items in the catalog or we will mail you a gift card, whichever you prefer. Package the items securely and include the packing slip received with your order if you have it. Also indicate the reason for the return and your current address and phone number. This will ensure an accurate refund. For your convenience, a prepaid postage address label is provided on the original packing slip for most orders. Simply seal the package for shipment, affix the prepaid and send your package off with the U.S. Postal Service. Returns are processed in the order received and may take 2 to 10 days to be refunded once we receive them.

HOW DO I RETURN AN ITEM?

Complete the return form from the back of your invoice/packing slip to help us process your request quickly and correctly. Package the items securely and include the packing slip received with your order. Seal the package properly for shipment. You will find our prepaid label attached to the original invoice. Affix this to your package and take it to any UPS drop off or a U.S. Post Office drop, including your local post office, your home or work mailbox or your local mail carrier. If you no longer have the prepaid label attached invoice or packing slip, please contact us via Live Chat and our customer service representative will make arrangements for you. Returns are processed in the order received and may take 2 to 10 days to be refunded once we receive them. Refunds are processed back to the original method of payment. Credit card refunds will be reflected on your credit card billing statement within one billing cycle. You may also visit our Returns and Exchanges page to be walked through our process.

HOW LONG DO I HAVE TO RETURN AN ITEM?

You may return an item at any time for an exchange or a refund. The only exception is on items purchased from the Outlet section of the website, Outlet catalogs and purchases made in our Salt Lake City Outlet Store. All purchases made in our Salt Lake City Outlet Store, outlet sale items ending in $.97 or $.98, or outlet sale items purchased at an additional sale on sale discount are "Final Sale" and cannot be returned or exchanged.

HOW LONG WILL IT TAKE TO GET A CREDIT?

Our Returns department processes returns in the order they are received. Return processing may take several days from the time we receive your package in order for them to be fully opened, inspected and processed. From the time our Returns department processes your package, we commit to submitting your refund to your bank within 24 hours. Your refund should appear within one credit card billing cycle.

WHAT IS YOUR RETURN POLICY?

If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. All purchases made in our Salt Lake City Outlet Store, outlet sale items ending in $.97 or $.98, or outlet sale items purchased at an additional sale on sale discount are "Final Sale" and cannot be returned or exchanged.

Please indicate your reason for returning the item(s) on the packing slip you received with your purchase. Package the item(s) and the packing slip securely and affix our prepaid label the packing slip to the package. Hand off the package at a UPS drop off or a U.S. Post Office drop, including your local post office, your home or work mailbox or your local mail carrier. Furniture and other oversized items cannot be returned using the prepaid label, and will your invoice for the purchases will not have one included. Please contact customer service via Live Chat or call us at 1-800-422-2770 between the hours of 6 A.M. to 8 P.M. (Mon - Fri), 6 A.M. to 7 P.M. (Sat - Sun) for assistance in returning these items. You may also visit our Returns and Exchanges page to be walked through our process.

The purchase price of the merchandise will be credited back to your original method of payment. If using our prepaid label we will also deduct a return postage fee of $7.95. For large items we will deduct a return postage fee of $12.95.

OUR STORES (EXCEPT SUNDANCE OUTLET STORE)

If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it. Returns with an original receipt can be returned to its original form of payment for an exchange for price paid. Returns without a receipt receive a store credit or exchange for the lowest selling price. Returns accompanied by a GIFT RECEIPT receive a store credit or exchange. Sundance sale items are considered "Final Sale" and cannot be returned or exchanged.

SUNDANCE CATALOG OUTLET STORE RETURN POLICY

All sales are considered "Final Sale" and cannot be returned or exchanged.

WHY AM I BILLED FOR MY EXCHANGE ORDER?

When an item is returned to us, we process a refund for that return. If a new item is ordered in its place we bill for that item at the time it is shipped. This process helps eliminate unnecessary interest charges for our customer in the event that an item is temporarily on back-order. It also helps us keep clear records of any transactions on your credit card history. For customer convenience, items being exchanged for the same item number is the only exception to this billing process.