Our packages are sent Monday through Friday via the U.S. Postal Service, Federal Express or through freight carriers for oversized items such as furniture. Orders typically ship the same day if received by 3 pm Mountain Time. Standard delivery normally takes 5 to 7 business days.
Shipping and handling charges include order processing, packaging, handling and shipping.
Due to the large size and weight of furniture shipments, most pieces are shipped by a freight company. You will be notified by mail 2-3 weeks before delivery, and the carrier will contact you by phone to set up a 4 hour window for the appointment. Deliveries are Monday through Friday. These shipments are delivered through your doorway. Because home furnishings, rugs, lamps and other large items are heavier and bulkier than most, shipping costs are higher. A delivery surcharge has been added to these items; this charge is listed in parentheses ($) after the product price and is in addition to the order shipping charges. All shipping rates apply to deliveries in the contiguous 48 states; shipping rates to Alaska, Hawaii, US Possessions and foreign countries require a quote. Certain delivery areas may require an additional cost and may have specific days for delivery. Assembly is available for an additional charge. To contact us for a quote or other customer service issues call our Customer Service Center at 1-800-422-2770 or contact us in Live Chat.
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund.
Sundance Outlet purchases are accepted within 30 days of the original purchase for an exchange or refund.